Hosted Voice Phone User Guide
FairlawnGig offers high-quality phone service to our phone customers
Our phone service includes many professional features for no extra charge, so that your home can have a phone system as complex or as simple as your needs demand. This guide is intended to help users understand the features included in their phone service.
A filled out Letter of Authorization (LOA) form, which you can obtain by emailing us at firstname.lastname@example.org or visiting us at 3300 Fairlawn Service Drive in Fairlawn, OH.
A signed copy of your most recent phone bill, no less than 30 days old. Make sure the bill includes your name, number, and address. Your signature should be in the white space somewhere on the bill.
Call Forward All Activate: *72, followed by the number you wish to forward calls to.
Call Forward All Deactivate: *73.
Call Forward Busy Activate: *90, followed by the number you wish to foward calls to.
Call Forward Busy Deactivate: *91.
Call Forward No Answer/Unavailable Activate: *52, followed by the number you wish to forward calls to.
Call Forward No Answer/Unavailable Deactivate: *53.
Call Forward Toggle: *96.
Voicemail Access: *97.
If calling from your FairlawnGig phone, you should be sent straight into your voicemail portal.
If accessing from a different number, you will be asked for your voicemail passcode. If you have lost your passcode or never set one up, please call 330-668-3300 in order to make a new one.
Once logged into your voicemail, you can re-record your greeting message by pressing “0”.
Do Not Disturb (DND)
DND Activate: *78
DND Deactivate: *79
DND Toggle: *76
Ring groups can be set up to ring multiple phones all at the same time, or they can be set to ring one phone at a time – trying several phone numbers before hanging up or going to your voicemail.
Email notification – This feature will give you an email notification whenever a new voicemail is received.
Email attachment – This feature will not only give you a notification, but will also attach an audio file containing the voicemail for you.
Email transcript – This feature will provide to you a transcript of the voicemail using voice recognition
Interactive Voice Response (IVR)
The voice can either be computer generated or it can be a recording of your own voice.
Fairlawn, Ohio 44333