News
Results from 2023 Residential Customer Satisfaction Survey
This Spring FairlawnGig conducted our fourth annual customer satisfaction survey. The annual survey consisted of approximately a dozen questions and collected 448 residential customer responses, yielding an accuracy of +/- 4%. FairlawnGig's satisfaction numbers have...
FairlawnGig’s 2022 Holiday Gift Guide
We asked our staff to weigh in on their favorite tech gifts on their shopping lists. We hope they'll help spark some ideas as you get ready to make everyones' day this Holiday Season! Dustin Wright, Chief Technology Officer Meta Quest Pro A gift for the person on...
Announcing Amazing New Speeds and Lower Rates from FairlawnGig
FairlawnGig is pleased to announce that, in the coming weeks, pricing and service levels will be modified, benefitting our residential customers. Fairlawn City Council recently approved changes to FairlawnGig’s fees and service levels for Fairlawn, Ohio residents....
Fairlawn Council Approves FairlawnGig Partnership to Expand to Summit County
Last night the Fairlawn City Council approved, by unanimous vote, a partnership agreement between Summit County and FairlawnGig to build, manage, and operate a countywide fiber ring as well as a new data center in Fairlawn. The fiber ring, funded entirely by Federal...
New ONT Routers Trickling into the Field
Recently our install team has been slowly rolling out ONT routers to gigabit customers. But why? As our tech team is always looking to improve our customers’ experience, we found a reliable, high-quality ONT that would also provide a better Wi-Fi experience. So, we...
ISPs Rank Lowest in Customer Satisfaction
No one truly seems to like their Internet Provider Service (ISP). But how much of the grumbling is legitimate and how much of it is exaggerated? A recent report declared ISPs the industry with the worst customer satisfaction in the United States. The American Customer...
2022 Business Customer Survey Paints a Pretty Picture!
In April of this year, FairlawnGig surveyed its business customers to better measure the impact the network has on the community. To drive participation, we kept the survey to ten questions, lasting less than two minutes. Approximately 70 businesses participated in...
With Little Room to Go Up, FairlawnGig’s Customer Scores Remarkably Keep Rising
In April of 2022, FairlawnGig surveyed its residential customers to better measure the impact the network has on the community and measure customer satisfaction. The annual survey consisted of ten questions and took on average two minutes to complete. The survey...
FairlawnGig’s Last Minute Holiday (Tech) Gift Guide
As our “shopping days remaining” reaches the single digits, we’re guessing your shopping list still needs some help. Today our own team of tech enthusiasts provides some ideas, with a variety if price tags. We’re not here to endorse or boost sales for any tech giant,...
FairlawnGig Peers with Chicago Exchange for Direct Connections
FairlawnGig continued our efforts to improve speed and low latencies by establishing a peer-to-peer relationship this week with the Equinix Internet Exchange in Chicago. Connecting directly (via fiber) to Equinix brings FairlawnGig customers a direct connection to...
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