News
2023 Tech Gift Guide
FairlawnGig's staff is bringing you some ideas to consider for your own shopping lists. These tech gifts are great additions to any "smart" lifestyle! Dustin Wright, Chief Technology Officer Sonos One SL Wireless Smart Speaker Sonos speakers are really popular for a...
Streaming is Now Your Source for NFL Sunday Ticket!
Popular Offering Moves from DirecTV to YouTube TV Football fan streamers rejoice - you can now get the NFL Sunday Ticket either as a standalone offering or as part of YouTube TV. Previously available only on DirecTV, NFL Sunday Ticket lets you watch every single...
Meet the FairlawnGig Team
Agile and Aiming to Please, this Team is Behind Our Incredible Satisfaction Scores This summer we published our amazing customer satisfaction scores, highlighted by satisfaction among household customers at 97% and a Net Promoter Score (NPS) of 87. Both numbers are...
2023 Business Customer Satisfaction Study Results
This April, FairlawnGig surveyed its business customers to better measure the impact the network has on the community. To drive participation, we kept the survey to ten questions, lasting less than four minutes. Approximately 60 businesses participated in the survey....
Results from 2023 Residential Customer Satisfaction Survey
This Spring FairlawnGig conducted our fourth annual customer satisfaction survey. The annual survey consisted of approximately a dozen questions and collected 448 residential customer responses, yielding an accuracy of +/- 4%. FairlawnGig's satisfaction numbers have...
FairlawnGig’s 2022 Holiday Gift Guide
We asked our staff to weigh in on their favorite tech gifts on their shopping lists. We hope they'll help spark some ideas as you get ready to make everyones' day this Holiday Season! Dustin Wright, Chief Technology Officer Meta Quest Pro A gift for the person on...
Announcing Amazing New Speeds and Lower Rates from FairlawnGig
FairlawnGig is pleased to announce that, in the coming weeks, pricing and service levels will be modified, benefitting our residential customers. Fairlawn City Council recently approved changes to FairlawnGig’s fees and service levels for Fairlawn, Ohio residents....
Fairlawn Council Approves FairlawnGig Partnership to Expand to Summit County
Last night the Fairlawn City Council approved, by unanimous vote, a partnership agreement between Summit County and FairlawnGig to build, manage, and operate a countywide fiber ring as well as a new data center in Fairlawn. The fiber ring, funded entirely by Federal...
New ONT Routers Trickling into the Field
Recently our install team has been slowly rolling out ONT routers to gigabit customers. But why? As our tech team is always looking to improve our customers’ experience, we found a reliable, high-quality ONT that would also provide a better Wi-Fi experience. So, we...
ISPs Rank Lowest in Customer Satisfaction
No one truly seems to like their Internet Provider Service (ISP). But how much of the grumbling is legitimate and how much of it is exaggerated? A recent report declared ISPs the industry with the worst customer satisfaction in the United States. The American Customer...
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