What is FairlawnGig?

FairlawnGig is a municipal broadband utility delivering gigabit broadband Internet service to every residence and business throughout the City of Fairlawn and the JEDD through a state-of-the-art fiber optic network. FairlawnGig is currently looking beyond its borders to build in surrounding areas where demand dictates.


Service Availability

Is FairlawnGig available in my neighborhood?

If you are in Fairlawn or our current service area then yes, you can order world-class Internet service for your home today. We’re currently expanding beyond Fairlawn and invite surrounding neighborhoods and businesses to express their interest and weinvite you to sign up now; there are no payments or fees until your FairlawnGig service begins. We will use the information you provide with your account to communicate with you about FairlawnGig construction, when you can begin service, and help you select the service plan that is right for you.

I live just beyond Fairlawn, when can I get service?

The more signups we get from your neighborhood, the more your neighborhood becomes a priority. CALL NOW to let us know if you and your neighborhood are ready to move at the speed of gigabit Internet service today!

How can residents and businesses learn more about FairlawnGig?

This website, www.FairlawnGig.net, will be the main resource for FairlawnGig information. Subscribe to our newsletter to get updates in your inbox and helpful information on how to get the most from FairlawnGig Internet service.

How will the new rules on “Net Neutrality” affect FairlawnGig Internet service?

On December 14, 2017, the Federal Communications Commission (FCC) voted to repeal regulations that classified the internet as a utility. This action by the FCC is known as rolling back net neutrality.

We do not expect the changes in net neutrality will affect FairlawnGig services directly.

The City of Fairlawn owns and operates the entire “last mile” network in Fairlawn. FairlawnGig connects to the Internet through multiple upstream internet providers. The pricing and terms of use for these Internet connections have not changed. We don’t anticipate any changes in our Internet access agreements at this time, as there is no reason for the large telecom companies to treat Internet traffic from FairlawnGig differently than anything else.

Cost and Contracts

How much will FairlawnGig residential service cost?

Fairlawn residences can receive gigabit service for only $75. That’s 1000 Mbps download and 1000 Mbps upload. Other residential plans are also available.  No long term contracts are required.

Am I signing a contract? Will my fees go up after a period of time?

There are no contracts. The service is month-to-month meaning we have to keep and win your business every month. This is not a promotional price.

How much will FairlawnGig business service cost?

$500 for gigabit fiber Internet access with business class service and support. FairlawnGig business pricing and services are customized to meet the needs of individual businesses. Static IP addresses are available. Dedicated fiber links are available. Other plans are available, including a small business package.  No long term contracts are required.

When should I cancel my current cable service? How can I prevent getting locked into a contract with my cable provider before I switch to FairlawnGig?

We recommend that you cancel your Internet service right after your FairlawnGig installation is complete so your Internet service is not interrupted. If you are planning to switch to FairlawnGig, check your bill from your current service provider to see if there are any cancellation fees. Residential customers usually do not have any contracts with their service provider or early termination fees. Business customers usually do have contracts with their Internet service provider. If you are a cable customer, you might choose to keep your TV service through the cable company but use FairlawnGig for Internet access. In that case you would contact the cable company and change your service as soon as FairlawnGig is installed.

Are residents required to sign up for Internet service from FairlawnGig?

No. FairlawnGig is available to all residents and businesses of Fairlawn, but it is not mandated. Customers may choose to keep their existing Internet service, replace their existing service with FairlawnGig, or take any combination of services.

Will there be data caps with this service?

There are no data caps with FairlawnGig residential or business service.

Phone Service

Does FairlawnGig service include phone and how much does it cost?

FairlawnGig offers phone service for residential customers. Up to two phone lines are available. Click here for pricing and details.

Can I keep my current home phone number with your voice service?

Yes, you can keep your existing phone number with FairlawnGig service.

Equipment and Network Speed

Do I need a modem or router? Can I use my existing router?

All FairlawnGig installations include the ONT, our version of a modem. The ONT is a small box that interfaces to the FairlawnGig fiber network. The FairlawnGig ONT for residential service also includes a router and WiFi Access Point. The Router and Access Point functions can be managed by the customer as part of their home network. The FairlawnGig router and access point are better than what most customers currently have in their homes and will usually replace their existing equipment.

The FairlawnGig ONT comes with an uninterrupted power supply, meaning your Internet and phone service will stay on during a power outage. If you have a router or WiFi access point that you prefer using, the FairlawnGig router can be configured to work alongside your existing equipment. Read more about the FairlawnGig ONT here.

How fast is a gigabit Internet connection?

Fifty Mbps was the fastest residential broadband available while 15 Mbps was the average speed before FairlawnGig was introduced. FairlawnGig brings a 1,000 Mbps (gigabit) Internet connection to your door.

Television

Does FairlawnGig Internet Service include TV or cable packages?

FairlawnGig does not offer television or video services but does indeed bring you Internet speeds that allow you to subscribe to more affordable options than traditional TV services.

By streaming your TV content you can replace both the equipment and the bloated bill. We have comprehensive articles in our “Cutting the Cable Cord” series here. Find information on how to get local channels, an overview of streaming services, and streaming boxes.

Email

Does FairlawnGig Internet Service include email?

FairlawnGig does not offer email accounts but your existing email accounts will work with FairlawnGig. There are numerous services (Gmail, Yahoo, etc.) that offer free email services so unless your existing email account is tied to your current Internet service provider, there is no need to get a new email account.

If you are using your existing Internet provider’s email service, it’s easy to create a new email account and transition to the new account before discontinuing service. In today’s world of convenient, secure, free webmail, there’s no reason to be stuck using one tied to a cable provider that disappears when you change Internet providers. Start your transition now by changing your contact email on your online accounts, such as banks and credit cards.

The City of Fairlawn’s Role with FairlawnGig

Where are the FairlawnGig offices?

The FairlawnGig offices are in the City of Fairlawn Service Center located at 3300 Service Center Drive. FairlawnGig will operate a retail service window across from where residents get Compactor stickers today.

How much does FairlawnGig cost the city?

The construction of the entire fiber and wireless network cost approximately $10 million. The City of Fairlawn did not increase taxes or assessments for residents or businesses. All revenues generated by the City for services provided by FairlawnGig will be used to operate and maintain the network and to pay for the system over time.

What if I have more questions?

Ernie Staten, Fairlawn’s Deputy Service Director, is in charge of the FairlawnGig project and he manages the Department of Public Service that oversees the City’s other important infrastructure. “Ask Ernie!” is your opportunity to find out more about the construction of FairlawnGig and how it impacts other City services. Read more questions and answers and ask a question for Ernie Staten here.