Headquartered in Akron, Court Reporters, Inc. is a team of dedicated, professional court reporters with additional offices in Canton and Cleveland.
Owner Binnie Martino explains that FairlawnGig has been a turning point for her business. Internet and phone outages as well as shaky bandwidth preventing video conferencing were all challenges facing Court Reporters, Inc. prior to FairlawnGig.
Obviously, Court Reporters, Inc. uses the Internet for its business every day – but more importantly, the team relies on phone systems and video conferencing as a part of their daily job duties.
Binnie explains that trying Internet phones (VoIP) with their previous carrier was inconsistent as outages were a regular, if not daily occurrence. Additionally, her phone provider was charging exorbitant fees for phones that were constantly needing service as a result of outdated equipment and infrastructure. “The phones were breaking down more than they were working” explains Martino.
Simply upgrading from their previous phone and Internet provider gave Court Reporters an infrastructure upgrade that allows for multiple video conferences where even one had been a challenge before FairlawnGig.
The reliability of the service and the significant amount of money in monthly cost savings has been beneficial to Martino and Court Reporters, Inc. “FairlawnGig has reduced our monthly expenses substantially while elevating our service” explains Binnie. “I don’t know how they do it, but they handle everything and make everything work! The service level has been great from day one! They figured everything out, including my password! They’ve all been very helpful. I’ve told people of the significant changes that I’ve experienced since switching to FairlawnGig. They have changed the way I do business and I can guarantee they can help yours.”