Our phone service includes enterprise features so that your business can have a phone system as complex or as simple as your needs demand. This guide is intended to help users understand the features included in their Business Hosted Voice service.
If you have any questions please email support, or call 330-668-3300.
To order phone service, call 330-668-3300. The only requirement to our phone service is that you have FairlawnGig internet at the time of phone installation. You will receive your number and be able use it within 24 hours. If you wish to port an existing number to our service, the entire process takes 1-4 weeks.
A filled out Letter of Authorization (LOA) form, which you can obtain by emailing us at firstname.lastname@example.org or visiting us at 3300 Fairlawn Service Drive in Fairlawn, OH.
A signed copy of your most recent phone bill, no less than 30 days old. Make sure the bill includes your name, number, and address. Your signature should be in the white space somewhere on the bill.
Once you have both documents ready, email them to email@example.com or drop them off at 3300 Fairlawn Service Drive, Fairlawn, Ohio 44333.
$25 – Analog Business Phone:
$38 – Business Hosted Voice:
Most handset models are compatible. Feel free to send us an email to firstname.lastname@example.org or call us at 330-668-3300 to discuss the viability of your handset of choice.
This will all be taken care of during your installation. We will run Ethernet and install networking switches as deemed necessary in order to set the handsets up.
If your handset breaks, FairlawnGig will replace the handset. The configuration for your handset is stored here in our datacenter, and upon plugging a replacement handset in will allow it to automatically load the configuration of your old handset.
Below are the feature codes to the more basic features of your FairlawnGig phone, which you can access solely via feature codes:
Call Forward All Activate: *72, followed by the number you wish to forward calls to.
Call Forward All Deactivate: *73.
Call Forward Busy Activate: *90, followed by the number you wish to foward calls to.
Call Forward Busy Deactivate: *91.
Call Forward No Answer/Unavailable Activate: *52, followed by the number you wish to forward calls to.
Call Forward No Answer/Unavailable Deactivate: *53.
Call Forward Toggle: *96.
Voicemail Access: *97.
If calling from your FairlawnGig phone, you should be sent straight into your voicemail portal.
If accessing from a different number, you will be asked for your voicemail passcode. If you have lost your passcode or never set one up, please call 330-668-3300 in order to make a new one.
Once logged into your voicemail, you can re-record your greeting message by pressing “0”.
DND Activate: *78
DND Deactivate: *79
DND Toggle: *76
Blacklist a number: *30, followed by the number to block.
Remove a number from blacklist: *31, followed by the number to unblock.
Blacklist the last caller: *32
Below are features which require a support call and some extra time to get implemented. These are available at no extra cost. Please either email us at email@example.com, call us at 330-668-3300, or visit us at 3300 Fairlawn Service Drive to request the following features. If you need specific features not listed here, feel free to reach out – we may be able to create a new feature just for you!
You can set your phone to ring your FairlawnGig phone as well as as many other phones as you want to make sure you get the call.
Ring groups can be set up to ring multiple phones all at the same time, or they can be set to ring one phone at a time – trying several phone numbers before hanging up or going to your voicemail.
This feature will allow you to send calls to different destinations during different times of day. Perfect for those who use their office phone during the day and their cell phones during the afternoon. This will let your contacts get hold of you with your one FairlawnGig number instead of fumbling over your office, home, and cell phone numbers.
Email notification – This feature will give you an email notification whenever a new voicemail is received.
Email attachment – This feature will not only give you a notification, but will also attach an audio file containing the voicemail for you.
Email transcript – This feature will provide to you a transcript of the voicemail using voice recognition.
This feature enables an IVR, also known as an autoattendent, to answer the phone for you – at which point callers can be directed to multiple numbers by dialing different numbers on their keypad. This can send users directly to an answering machine, to office workers’ extensions, or even to office workers’ cell phones.
The voice can either be computer generated or it can be a recording of your own voice. FairlawnGig can assist with setting the recording up in case you need to add music or do some basic editing of the audio.
You can use your business phone numbers through your computer, your CRM, and/or directly through your cell phone. This is a great feature for businesses with work-from-home or mobile employees, and is essential for businesses that need to integrate calls directly with their CRM.
The intercom feature allows you to use your handset as an intercom, also known as a paging system. You can send the intercom to multiple extensions or just to individual ones.