Office: 330-668-3300 - 24/7 Support: 234-206-9110 support@fairlawngig.net
COVID-19 Update

COVID-19 Update

June 8, 2020 As the State gradually reopens, our installation schedule continues to increase. We still maintain social distancing precautions and defer to each home in terms of all the precautions we take. We have, however, retired the hazmat suit! May 26, 2020 As of...
Residential Customer Satisfaction Survey Results

Residential Customer Satisfaction Survey Results

During the week of April 20, 2020, FairlawnGig fielded an online study to its residential customer base. In both the survey invitation as well as within the survey, customers were asked to answer their questions without letting the recent “stay-at-home orders”...
The Secrets Behind Speeds, Wi-Fi, and Your Own Devices

The Secrets Behind Speeds, Wi-Fi, and Your Own Devices

While nearly 600 customers revealed an incredible 94% satisfaction score, one thing that became apparent with our recent customer satisfaction survey initiative is this: there’s a lot of confusion regarding speeds and what should be expected in terms of performance of...
FairlawnGig Business Survey

FairlawnGig Business Survey

In early March of 2020, FairlawnGig surveyed its business customers in an effort to better measure the impact the network has on the community. To drive participation, we kept the survey to ten questions, lasting less than two minutes. While participation dropped off...